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Katun Streamlines Accounts Payable Process with Centreviews

Katun is the world’s leading provider of high-quality toners, drums, and parts for imaging equipment, serving 11,300 customers located across the globe.

At A Glance

  • Katun’s long history meant it operated using paper-based processes that slowed down payments.
  • Employees often struggled to locate the documents they needed to pay employees and customers.
  • Automation has shortened payroll processing time from five days to a day and a half.
  • Morale has improved among team members who no longer must spend their time on mundane activities.

Background

As a provider of supplies for copiers, printers multifunction printers and other imaging equipment, Katun must regularly process payments from customers located across the globe. While relocating its accounts payable (AP) department to Mexico in 2007, Katun’s leadership team saw the opportunity to automate its outdated paper-based processes. This also would allow them to phase out the file cabinets filled with paper documents rather than relocating them to Mexico.

Challenge

Since the current system had been in place for nearly two decades at the time, Katun knew such a drastic change would bring challenges. Employees would need to be trained on the new platform, while also gradually seeing more high-level duties added to their workload since automation would free up time.

Solution: API

After a search, Katun’s AP leadership team knew API was the right choice for its unique needs. The company had new leadership in its AP department to help make the shift, helping ease the transition. Although there was an adjustment period, API’s built-in metrics helped the Katun team see the improvements in productivity for themselves. For payroll processing alone, automation took turnaround time from five days to one and a half.

Results

Not only are processes more efficient since the upgrade to API, but morale has improved, as well. Customers are also happier since the software provides the insights Katun needs to ensure satisfaction levels are high. Moving forward, Katun plans to closely monitor analytics to ensure it maintains its efficiency.

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